Park & Pickup a Parked Call for IP Phones

Introduction

Parking a call is similar to putting a call on hold with the difference that you can then pickup the call from another device. 3CX includes this feature in all editions, including Free.

Parking a Call - IP Phone

1. BLIND Transfer Button followed by *00 to 09 to specify the parking orbit.

• For example *01 will place the call in the parking orbit 1.
• *02 will place the call in the parking orbit 2.

Picking up a parked call

1. *10 to 19 where the 0 – 9 is the park orbit number

• For example *11 will pick up any calls parked in parking orbit 1
• *12 will pick up any calls parked in parking orbit 2

Multiple Calls in Parking Lots

Parking lots support parking of multiple calls. Therefore, when un-parking, you can add the extension number from which the call was parked to be sure that you un-park the particular call you had initially parked there.

For example, if extension 100 parked a call in park 0, this call can be picked up by extension 101 by dialling *10100.

Examples for Popular IP Phones

Some examples to park a call with popular phones:

• Snom: press the TRANSFER button and dial *00.
• Polycom: press the TRANSFER button, from the screen, then choose the option BLIND and then dial *00.
• Cisco: choose More option on the screen, choose BlndXfr and dial *00.